Good communication promotes positive feedback on eBay

Good communication is the key to encouraging your auction
buyers to leave positive feedback. Such communication
also helps avoid most negative feedback on eBay.

1. Good communication prevents misunderstandings

Good communication helps to avoid misunderstandings.
For example, if the surface transportation lasts six to eight weeks
but the customer does not know, can expect almost
immediate delivery. When the delivery is not quick
materialize, they may feel that he was misled or that
the service is slow and poor.

So, try to specify delivery times and other
details as possible. Your refund policy clear?
Is your product clearly and accurately described in your
to auction? Has the quality of your products meet or exceed
expectations created by your classified ad auction?

2. E-mail prompt response

If for any reason, your e-mail response is slow,
client can assume that they are not providing your
promises. Prompt e-mail communication can help to reassure
the client and gives evidence of good customer service.

3. Encourage query

In essence, the state in your auctions: "If you
questions about this auction, please e-mail me. "If a
person is waiting for immediate delivery of an e-book, but
Instead you to send information through the mail
service, which could be disappointed. Nip all these problems
at birth, encouraging potential buyers to ask
questions.

4. Request for positive responses

How can you encourage buyers to leave positive feedback
for you? Simply that you leave a positive feedback
for them after receiving them.

Since I'm the first to leave feedback, they will
Feel free to leave a negative feedback, knowing that
may respond in kind. If you leave positive feedback for
The first buyer, they will never return the favor.

5. Reversal of negative responses

With good communication, you can often avoid receiving
negative feedback. Try to do whatever is reasonable
to make your customer happy.

However, what happens if you receive a negative feedback on a
auctions? What can you do?

In certain very limited circumstances, such as
an extortion attempt), eBay might reverse negative
feedback unjustly given to you. In most cases, however,
eBay will not reverse the negative feedback.

You can use eBay "mutual feedback withdrawal"
procedure. This is where both buyer and seller
agree to withdraw negative feedback from one another.
Thus, the negative feedback will be removed from both
total scores (and thus improving both feedback ratings).

The negative comments themselves will not be removed by eBay.
However, the comments left in response to a negative
Feedback also remain to tell half the story.

Yes, a good communication can lead to a more positive feedback
from your auctions. The communication can also help
to prevent and even reverse negative feedback. Thus, by all
resources, promote a positive feedback on eBay through good
communication ....